Refund policy

We accept return requests within 30 days after delivery. Contact us at hello@dinolinos.com before returning an item. To qualify, products must be unused, in their original condition, and include the original packaging and all pieces. Proof of purchase is required.

Inspect your order after delivery and contact us promptly if it is damaged, defective, or incorrect. Include your order number and clear photos where applicable.

Opened products with missing pieces, used items, or items damaged through misuse are generally not returnable. For preference-based returns, the customer may be responsible for return shipping. If we made an error or the item arrived damaged or defective, we will provide instructions for the approved resolution.

After an approved return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.

Contact us as soon as possible to request a cancellation. Cancellation cannot be guaranteed after processing or fulfillment begins.