Returns & Refunds

30-DAY RETURN REQUEST WINDOW

You may request a return within 30 days after delivery. Email hello@dinolinos.com before sending anything back. Items returned without prior authorization may not be accepted.

RETURN ELIGIBILITY

To qualify, the product must be unused, in its original condition, and returned with its original packaging and all included pieces. Proof of purchase is required.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order after delivery. If the item is damaged, defective, or different from what you ordered, email hello@dinolinos.com promptly with your order number and clear photos. We will review the issue and provide the appropriate resolution.

NON-RETURNABLE ITEMS

Opened products with missing pieces, used items, and items damaged after delivery through misuse are generally not returnable. Returns may also be refused where prohibited for hygiene or safety reasons.

RETURN SHIPPING

If we made an error or the product arrived damaged or defective, we will provide instructions for the approved resolution. For preference-based returns, the customer may be responsible for return shipping costs.

REFUNDS

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method. Banks and card issuers may need additional time to post the credit.

ORDER CANCELLATIONS

Email hello@dinolinos.com as soon as possible. We cannot guarantee cancellation once processing or fulfillment has begun.

Store operator and contact

Dinolinos is operated by SINO PACIFIC GROUP LLC.

901 N Foster Rd
Whesley White Sole MBR
Casper, WY 82601
United States

Email: hello@dinolinos.com
Phone: +1 302-294-9943
Website: dinolinos.com